Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or register with the Platform
• Log in to the Platform
• Contact us for customer support
• Participate in surveys or feedback

Personal information may include:

• Email address
• Name
• Company name
• Job title
• Contact information

Usage Data

We automatically collect certain information when you access and use the Platform:

• Device information (device type, operating system, unique device identifiers)
• Platform usage data (features used, time spent in the app, crash reports)
• Performance data (platform performance metrics, error logs)
• Location data (if you grant location permissions)

Camera and Photo Data

The Platform requires camera access to:

• Scan barcodes for chemical identification
• Capture photos of product labels for OCR processing
• Take photos of Safety Data Sheets

Important: Photos and camera data are processed locally on your device when possible. Images used for OCR processing may be temporarily sent to our servers for text extraction but are not stored permanently unless you explicitly choose to save them.

Scanned Content

When you use the barcode scanning or OCR features, we collect:

• Barcode data and associated product information
• Text extracted from photos via OCR
• Product identification results
• Safety Data Sheet associations

How We Use Your Information

Core Platform Functionality

• Authenticate users and maintain user accounts
• Process barcode scans and provide product information
• Perform OCR text recognition on captured images
• Associate products with Safety Data Sheets
• Synchronize data across your devices
• Maintain your personal chemical inventory

Service Improvement

• Analyze platform usage patterns to improve functionality
• Identify and fix technical issues
• Develop new features and enhancements
• Conduct research to enhance user experience

Communication

• Send you technical notices and security alerts
• Respond to your comments, questions, and customer service requests
• Send you information about updates and new features (with your consent)

Legal and Safety Compliance

• Comply with applicable laws and regulations
• Protect the rights, property, and safety of ChemFetch and our users
• Enforce our terms of service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (Supabase)
• Analytics and platform performance monitoring
• Customer support services
• OCR processing services

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Business Transfers

If ChemFetch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement agencies
• National security requirements
• Situations involving potential threats to public safety

Data Security

We implement appropriate technical and organizational security measures to protect your information against:

• Unauthorized access, alteration, disclosure, or destruction
• Data breaches and cyber attacks
• Accidental loss or damage

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Secure cloud infrastructure (Supabase)

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required

Specifically:

• Account information: Retained until you delete your account
• Scan history: Retained for up to 2 years or until you delete it
• OCR images: Deleted immediately after processing unless explicitly saved
• Usage analytics: Aggregated data retained for up to 3 years

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Export your data in a portable format

Correction and Update

• Correct inaccurate or incomplete personal information
• Update your account information at any time

Deletion

• Request deletion of your personal information
• Delete your account and associated data

Restriction and Objection

• Restrict or object to certain processing of your information
• Opt out of non-essential communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Third-Party Services

The Platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third-party services. We encourage you to read the privacy policies of any third-party services you use.

Supabase

We use Supabase for authentication and database services. Supabase's privacy practices are governed by their privacy policy, which can be found at: https://supabase.com/privacy

Expo Platform

The mobile app is built using Expo. For information about Expo's data practices, please review their privacy policy at: https://expo.dev/privacy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on the Platform
• Sending you a notification through the Platform or email
• Updating the "Last updated" date at the top of this policy

Your continued use of the Platform after we post changes constitutes your acceptance of the updated Privacy Policy.